Returns Policy.
Effective Date: 12/01/2025
At Sinks In Skincare Ltd, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our return policy for details.
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1. Eligibility for Returns
We accept returns for products that meet the following criteria:
Items must be unused, unopened, and in their original packaging.
The return request must be initiated within 14 days of receiving your order.
Unfortunately, we cannot accept returns for:
Opened or used products due to hygiene reasons.
Sale or clearance items, which are final sale.
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2. How to Initiate a Return
To initiate a return, please contact us at info@sinksinskincare.com with the following details:
Your order number.
The product(s) you wish to return.
The reason for the return.
Our team will review your request and provide instructions for returning the item(s).
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3. Return Shipping
Customers are responsible for covering the return shipping costs.
We recommend using a tracked shipping service to ensure your return reaches us safely.
Please send your return to:
Sinks In Skincare Ltd
Unit 2 River Bridge Business Center
Rymney River Bridge Road
Cardiff
CF23 9FP
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4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to your original payment method within 5-7 business days.
Shipping fees are non-refundable.
If your return is rejected (e.g., due to product being opened or damaged), we will contact you with further information.
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5. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.
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6. Damaged or Defective Products
If your order arrives damaged or defective, please contact us at info@sinksinskincare.com within 7 days of receiving your order. Include your order number and photos of the damage. We will arrange a replacement or refund at no additional cost to you.
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7. Non-Returnable Items
The following items cannot be returned:
Gift cards
Personalized or custom items
Opened skincare products
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8. Contact Us
If you have any questions or concerns about our return policy, please get in touch:
Sinks In Skincare Ltd
Unit 2 River Bridge Business Center
Rymney River Bridge Road
Cardiff
CF23 9FP
Email: info@sinksinskincare.com
Phone: 03330 384 323